How long does shipping take?
At Roayl Strand Collection, we understand that receiving your wig promptly is important. We offer fast and reliable shipping options. Generally, shipping within your country takes 2-7 business days. Please note that international shipping may take longer due to customs and other factors.
What are the shipping costs?
We offer competitive shipping rates based on the destination and weight of your order. Shipping costs will be calculated at the checkout before you complete your purchase. We also provide free shipping for orders exceeding a certain value within your country. Keep an eye out for any ongoing promotions or offers related to shipping.
Do you offer international shipping?
Yes, we do! We are proud to offer international shipping to various countries worldwide. However, please note that shipping times and costs may vary depending on the destination. It's always a good idea to check our shipping information page or reach out to our customer support for specific details regarding international shipping options.
What is your return policy?
At Royal Strand Collection, we want you to be completely satisfied with your wig purchase. If for any reason you are not satisfied, we offer a hassle-free return policy. Please ensure that the wig is in its original condition with all tags and packaging intact. Kindly refer to our Returns and Refunds page for detailed instructions on initiating a return and to review any eligibility criteria or time limits.
Can I exchange a wig for a different style or color?
We understand that finding the perfect wig is important, and sometimes you may wish to exchange it for a different style or color. While we don't offer direct exchanges, you can initiate a return for the unwanted wig and place a new order for the desired style or color. Our customer support team is available to assist you throughout this process.
Are the wigs on your website made from real hair?
At Royal Strand Collection, we offer a range of wigs made from both high-quality human hair and premium synthetic materials. Each wig listing clearly specifies the type of hair used, allowing you to make an informed choice based on your preferences and needs.
How do I care for and maintain my wig?
Proper care and maintenance are crucial for ensuring the longevity and beauty of your wig. We provide general care instructions on our website to guide you in maintaining your wig's quality. From washing and styling tips to storage recommendations, our care instructions will help you keep your wig looking fabulous.